Returns

Please fill THIS FORM out 100% each time you have a return item. Items returned without this form filled out PRIOR will not be accepted.

STORE POLICIES****************** LAST UPDATED 4.17.18

I truly feel what we have in place now is the best way to do returns and exchanges and hope you do too! Please don't hesitate to send me any questions you have directly to taraeveland@gmail.com.


- Only returns from non smoking homes. Make sure you seal your items in big ziplocks if you are concerned about USPS smoking. We do not accept any returns that smell of smoke at all because the clothing is damaged out and will not be sold.

- Sellable condition; no smells, deodorant, perfume, pet hair, etc.

- Please inspect items upon delivery. We do our best to only send out quality items, sometimes we do miss an issue but we'd love to resolve them ASAP for you! Failure to do so upon delivery will not void our 7 day return policy

- You MUST initiate the return process and mail the item back WITHIN 3 BUSINESS DAYS.

- It Must be back to us within 7 days due to the limited boutique nature of this business.

HOW TO DO YOUR RETURN:

1. PM the Facebook business page and let us know you need to return the item and why.

2. Fill out this form

3. Package and send back to the address below within the 7 day window
-Include a note with why you are returning please! This helps me match the item reason without going through FB messages.

4. Snap a pic of the receipt and PM it to our business page please! This can help us know when we have incoming returns

********WHAT HAPPENS NEXT******

-Returns are processed and code sent within approx 48 business hours. Due to large volume of packages in and out each day we schedule time to do a few at once every day we work. Please note our family days are Tuesdays and Sat. afternoon/Sun. morning. We do not process returns on these days. If it's been longer than 48 please PM our business page.

- Upon receiving your item we will inspect it and if we accept it we will then PM or email you with a code in the amount of your credit. The code can be used on our website within 4 weeks from the date it's issued. We cannot extend code nor add it manually to invoices, it is only compatible with the website system at www.shoptaraeveland.com

- If you send an item back smelling of smoke or in any other way violates our policy we will not accept it. We will instead wash it or fix it (if able) and donate it to a local charity. No credit will be given if you send back items that are not in sellable condition OR if it is not back within 7 days to us.

- Customer is responsible for paying shipping on all returns/exchanges with the exception of damages. We will cover you if the items arrive damaged (see below)

ADDRESS TO RETURN TO:********************************************

EVELAND BOUTIQUE
C/0 TARA EVELAND
Arvada CO 80004

DAMAGED ITEMS********************************

-Again, please check items AS SOON AS THEY ARRIVE. Do not hang them up until you want to wear them. Open the package, check over your items, try them on.

-If you find a damaged item please take a picture of the damage immediately and send that photo to our FB business page via PM or email to : taraeveland@gmail.com after sending the photo please fill out this form as well.

- We will immediately send you another item to replace the damaged one if we have an extra of that style/size

- If we have nothing to replace the item with we WILL issue you a credit upon the return of the item

- WE WILL REIMBURSE YOUR SHIPPING CHARGE! We do not expect customers to cover the cost of damaged items. We will pay up to $7 (the cost of priority padded mailers with insurance) via paypal after you send us a photo of the receipt that shows the amount you paid and the tracking for the return.

 

STORE CREDIT:

Store Credit:
 
- All store credit must run through our website using your credit code that was issued after your return was accepted.
 
-Please allow up to 48 hours from the time we receive the return for us to process and issue your credit. This does not include Tuesdays.
 
Example:
Return gets in my hands on a Monday at 5 PM (usually when my mail comes). Tuesday is our only day that we take to ourselves and family without working. So, your return credit should be emailed to you by Thursday at 5 PM. If it is longer than 48 hours please email at taraeveland@gmail.com
 
-We will exchange for a different size or offer you a store credit upon accepting your return (Please refer to return policy on your invoice for details)
 
-We will email or private message you a code for the amount you paid, minus shipping, that is to be used within 30 days. There are no longer exceptions to this policy.
 
-We will do up to 2 exchanges MAX when using credit. (with exceptions of any defect of course). This means you can use your credit 2 times.
 
Example:
You get an item and you don't like it on you, totally fine, send it back, within 48 hours of receiving it we will email you with your code. Shop via our website as usual and you apply your code at checkout. Say the new item doesn't fit like you want it to so and we don't have a size exchange, so you send it back to us. Within 48 hours of receiving the return we will email you with your credit code. You find something you love on the website and enter the code at checkout. This item ships to you as a final sale.
 
It is our intent to work with our customers to provide clothing at an affordable price with a fun shopping experience. We feel this is a good compromise that will allow you 2 exchanges using your credit, but will put an end to the confusion that comes with repeated and ongoing rotation of store credit.
 
-Store credit cannot be used for Pre-orders, it must be used on in stock items
 
-We do not offer cash refunds on items unless there is a mistake on our end with the order. We are happy to exchange or issue a store credit
 
-we do not allow use of partial credits. The codes issued are a one time transaction code and we do not have a way in our system to apply or track partial credits.



Thanks for reading all that! By signing you agree that you understand the above so we can all work more effectively together :) Have a great day!